Frequently Asked Questions

Everything you need to know about your Manu Atelier experience.

Where are Manu Atelier products manufactured?

All our handbags and footwear are handcrafted in our own atelier in Istanbul, Turkey, using premium, sustainably sourced leathers and traditional artisanal techniques.

What is your international shipping policy?

We offer worldwide shipping via premium couriers. Delivery typically takes 3-5 business days for international orders, and tracking information is provided once your order is dispatched.

How do I care for my Manu Atelier leather goods?

To maintain the quality of your items, avoid prolonged exposure to direct sunlight or moisture. We recommend using a soft, dry cloth for cleaning and storing your products in the provided dust bag when not in use.

What is your return and exchange policy?

We accept returns and exchanges within 14 days of delivery, provided the items are in their original, unused condition with all tags and packaging intact.

Are duties and taxes included in the price?

For most international destinations, duties and taxes are calculated at checkout. Please refer to our shipping page for a specific list of countries where we offer DDP (Delivery Duty Paid) shipping.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.